Video Connect®
- Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
- Enroll in Video Connect subscriptions (where available)
- Access and view your upcoming scheduled video sessions
- Sync details of upcoming video sessions with your calendar
- Receive notifications for upcoming video sessions
- Manage photos for identification, view transaction history and manage credit/debit cards
- Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
- Enroll and add funds to AdvanceConnect account to always be ready for a call
- Select a call subscription package (where available)
- See available funds
- Add or change phone numbers that can receive calls
- View call details and transaction summary
- View the last call attempt to a number
- Block or unblock calls
- Enroll in AutoPay or TextPay
- Update or change credit/debit card information
Securus Debit – deposit funds to this account for your contact to use for:
- Calling any number they choose
- Purchase music, games and movies for their tablet
- Schedule and pay for a Video Connect session
- Purchase stamps to send eMessages and eCards
Feature availability varies by facility
Messaging Services
eMessaging™
- Sign up, purchase ‘stamps’
- Send and receive messages
- Send and receive eCards - digital greeting cards to encourage and uplift
- Attach photos to messages
- Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
- Multiple attachments – attach up to 5 eCards and photos to your message
- Transfer stamps to your contact or prepay for them to reply
- Send a 30 second VideoGram
Feature availability varies by facility
Text Connect – send and receive short text messages. Limited availability
