1. Limited Accessibility: The Voter Helpline app may not be easily navigable for older citizens or those less tech-savvy, leading to a barrier in accessing crucial voting information and services, which could impact voter participation among these groups.
2. Dependence on Technology: Requiring a smartphone and internet connectivity can exclude individuals from low-income backgrounds or those living in areas with poor network infrastructure, thus not catering to all potential voters equally.
3. Technical Issues: The app may experience crashes, bugs, or slow performance, especially during high traffic periods such as election days. This can lead to user frustration and potentially prevent users from accessing time-sensitive electoral information when they need it most.
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